Scope – Data Controller

This policy applies to personal data processed by SnowRipper Ltd in connection with snowripper.com and our related services (store, customer care, ambassador applications). If we work with local fulfilment or service partners, they process data on our behalf and under our instructions.

What Information We Process

We process the personal data you provide when you:

  • use our website (e.g., create an account, submit forms);

  • subscribe to marketing (e.g., newsletters);

  • purchase products from us; and

  • contact customer care.

We also automatically collect limited usage data (e.g., IP address, device/browser, pages viewed, time spent). We aggregate this to measure and improve site performance.

For Ambassador applicants, we process the details you submit (handles, links to clips, short answers) and, if accepted, we track orders attributed to your unique discount code.

Why We Use Your Information

Certain information is gathered via cookies and similar technologies. You can manage preferences via our cookie banner and Cookie Policy.

We collect and process your data to:

  • operate and secure our website and services;

  • complete and manage purchases, including payment, shipping, returns and support;

  • run customer care and respond to requests;

  • conduct marketing (with your consent), and measure/optimise campaigns (also consent‑based);

  • improve our products and services; and

  • operate the Ambassador Program, including reviewing applications and attributing orders to your code.

Legal bases (UK/EU): contract, legitimate interests, consent, and legal obligation (e.g., tax records).

How Long We Keep Your Information

We keep data only as long as needed for the purposes above. For orders and accounting we retain records for legal/tax reasons (typically up to 6 years in the UK). Other data (support, applications, analytics) is kept for shorter periods.

Parties With Which We Share Your Information

We share personal data with trusted service providers that help us run the site, take payment, ship orders, provide analytics/marketing (where enabled), and deliver customer support. We may also share information to comply with law, to protect our rights, or as part of a business transaction (e.g., merger). Some recipients may be outside the UK/EEA; where so, we use appropriate safeguards (e.g., Standard Contractual Clauses).

Necessary vs Optional Information

Some information is necessary to process your order or provide a requested service—without it we cannot complete the transaction. Providing data for newsletters, surveys and marketing is optional and your choice will not affect your purchase.

Your Rights

Subject to law, you may have the right to access, rectify, erase, restrict or object to processing, and data portability. You can withdraw consent (e.g., marketing) at any time. You can also complain to your local regulator; in the UK this is the Information Commissioner’s Office (ICO).

Cookies

We use cookies and similar technologies on this site. Manage your preferences via the banner or your browser settings. See our Cookie Policy for details.

Third‑Party Links

Our site may link to third‑party sites or services. Their privacy practices are governed by their own policies.

How to Contact Us

Questions or requests about this policy or your data:

  • Email: info@snowripper.com